FAQ

CAN I GET A HEALTH FUND REBATE?

All of our therapists are fully qualified and covered by most health funds. You will need to check with your fund if you are entitled to rebates for either acupuncture or massage.

In most instances you will be able to claim on the spot for your treatment, however check with reception regarding which funds are supported by ISOFT. (A health rebate system that works just like HICAP)

CAN ANYONE HAVE A TREATMENT?

Yes, however we recommend calling and speaking to a practitioner if you have any questions regarding your condition.

It is also advisable to let the therapist know in advance if you have any special requirements, such as wheel chair access or are unable to lay down etc.

DO I NEED A REFERRAL FROM MY DOCTOR FOR A TREATMENT?

Although General Practitioners and other health care practitioners may refer you for treatment, you do not require a referral. Simply call or visit the clinic to make an appointment.

DO I HAVE TO GET UNDRESSED?

In most cases, you will need to undress down to your underwear in order for the therapist to be able to address the areas of your body that require treatment.

All our therapists are well trained in draping technique and you will be well covered with towels.

Your privacy and personal boundaries will be respected at all times, and if at any time you feel uncomfortable, do not hesitate to let us know.

If, however, you are particularly uncomfortable about undressing at all, please let us know when you enquire about the treatment and we can arrange for a massage treatment through your clothes.

CAN I HAVE A MASSAGE IF I HAVE A COLD OR FLU?

This will depend on the severity of your symptoms, the actual condition you have, and how you are feeling at the time.

In some cases, a massage can assist your body to get well sooner, however, in other cases a massage is not advisable.  Please give us a call and discuss your symptoms with your therapist prior to getting a treatment.

CAN I GET A MASSAGE IF I HAVE A SKIN CONDITION?

This will also depend on the condition that you have, where it is located on your body, and how severe your symptoms are.

If you are at all concerned, please do not hesitate to give us a call to discuss your condition with one of our therapists.

HOW MANY TREATMENTS WILL I NEED?

How many treatments you need depends on a number of factors, including how severe your condition is, how long term the problem has been, whether it is a result of a trauma or injury, and other contributing factors, such as continued aggravation through work or lifestyle.

Upon completion of your intake information, your therapist will discuss with you the recommended course of treatment you may require.

WHAT IF THE MASSAGE PRESSURE IS TOO MUCH OR NOT ENOUGH?

Everyone responds to different levels of pressure in massage, and we are happy to adjust our treatments for your comfort and to suit your needs.

Please let your therapist know before and during the treatment what pressure suits you so that you feel comfortable and refreshed.

Your therapist will also check with you during the treatment if you are comfortable and will adjust accordingly if you need alteration to the pressure.